Adopting 2026 Update to Santa Fe Trails Title VI program (Resolution) -combined (1)

Extracted text

10766.1 1
CITY OF SANTA FE, NEW MEXICO1
RESOLUTION NO. 2026-__2
INTRODUCED BY:3
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Councilor Paul Bustamante5
Councilor Patricia Feghali6
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A RESOLUTION10
APPROVING THE UPDATED SANTA FE TRAILS TITLE IV PROGRAM AND11
DIRECTING THE CITY MANAGER TO AUTHORIZE ITS SUBMISSION TO THE12
FEDERAL TRANSIT ADMINISTRATION.13
WHEREAS, Santa Fe Trails is the City of Santa Fe’s (“City’s”) public bus system that14
provides a city-wide network of public transportation.; and15
WHEREAS, Santa Fe Trails is a recipient of the Federal Transit Administrations16
(“FTA”) Urbanized Area Formal Grant funds; and17
WHEREAS, as a recipient of FTA funding, Santa Fe Trails is required to maintain a Title18
VI Program in compliance with the United States City Rights Act of 1964 and FTA Circular19
4702.1B; and20
WHEREAS, Title VI of the Civil Rights Act of 1964 provides that no person shall, on the21
grounds of race, color, or national origin, be excluded from participation in, be denied the benefits22
of, or be subjected to discrimination under any program or activity receiving Federal financial23
assistance; and24
WHEREAS, Santa Fe Trail’s Title VI Program, attached as Exhibit A, ensures that no25

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person is excluded from participation, denied the benefits of, or subjected to discrimination on the1
basis of race, color, or national origin in the provision of transit services and programs; and2
WHEREAS, the Title VI Program includes nondiscrimination policies, complaint3
procedures, public participation efforts, and language assistance measures to ensure equitable4
access to transportation services for all members of the community; and5
WHEREAS, FTA regulations require the Title VI Program to be updated every three years6
and submitted to the FTA for review and approval as a condition of continued Federal funding7
eligibility; and8
WHEREAS, the Public Works Department, Transit Division, prepared the Santa Fe Trails9
2026 Update to the Title VI Program; and10
WHEREAS, it is an FTA grant requirement that the updated Fiscal Year 2026 Title VI11
Program be formally accepted by the Governing Body.12
NOW, THEREFORE, BE IT RESOLVED BY THE GOVERNING BODY OF THE13
CITY OF SANTA FE approves the updated Santa Fe Trails Title VI Program, attached hereto as14
Exhibit A.15
BE IT FURTHER RESOLVED that the Governing Body directs the City Manager to16
authorize staff to submit the updated Fiscal Year 2026 Santa Fe Trails Title VI Program to the FTA.17
PASSED, APPROVED, and ADOPTED this ______day of ___________, 2026.18
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MICHAEL J. GARCIA, MAYOR22
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ATTEST:2
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GERALYN F. CARDENAS, CITY CLERK5
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APPROVED AS TO FORM:7
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_________________________________9
MARCOS D. MARTÍNEZ, CITY ATTORNEY10
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Legislation/2026/Resolutions/Santa Fe Trails Title VI Program Update25Marcos Martinez (Jul 1, 2026 14:34:21 MDT)
Marcos Martinez

Title VI Program
June 1, 2026
EXHIBIT A

City of Santa Fe/Santa Fe Trails
Contents
Overview of the Transit System.................................................................................................................... 1
Governance ................................................................................................................................................... 1
Public Notice ................................................................................................................................................. 2
Title VI Complaint Procedures ..................................................................................................................... 2
Title VI Complaints Received ...................................................................................................................... 3
Public Participation Plan ............................................................................................................................... 3
Systemwide Service Standards and Policies ................................................................................................. 4
Limited English Proficiency Plan ................................................................................................................. 6
Number or Proportion of LEP Individuals ................................................................................................ 7
Supporting counts ..................................................................................................................................... 7
Safe Harbor screening ............................................................................................................................... 7
Siting of Fixed Facilities ............................................................................................................................... 9
Appendix A ................................................................................................................................................. 10
Appendix B ................................................................................................................................................. 12

City of Santa Fe/Santa Fe Trails 1
Overview of the Transit System
This Title VI Program for Santa Fe Trails (SFT) was prepared in compliance with FTA’s Title VI
Circular 4702. IB.
Santa Fe Trails (SFT) provides transit service seven days per week through a network of fixed-route
services, on-demand transit zones, Santa Fe Pick-Up shuttle service, and complementary paratransit
service. Fixed-route service operates on five primary routes utilizing 13 large buses and 3 shuttles in daily
peak service. The agency maintains a total fixed-route fleet of 28 vehicles, consisting of 24 large buses
and 4 shuttles. In addition, SFT operates five on-demand service areas that provide flexible transportation
options throughout the community. Complementary paratransit service is also provided utilizing a fleet of
17 electric paratransit vans. The Santa Fe Pick-up Shuttle provides circulator service throughout
Downtown Santa Fe and Canyon Road. All transit services and facilities are located within the City of
Santa Fe, which has an estimated population of approximately 92,000 residents.
.
SFT has no subrecipients.
Governance
The City of Santa Fe is governed by an elected Mayor and City Council. The Transit Advisory Board
(TAB) is a citizens committee appointed by the Mayor that informs and makes recommendations to the
City Council on the policies, procedures and development of the City's public transportation system.
While active membership varies and there are often vacancies, current membership includes:
Transit Advisory Board
Male Female Caucasian
Hispanic/
Latino Other
6 4 6 3 1
To encourage representative participation on the Transit Advisory Board, SFT maintains active
participation with organizations such as the Santa Fe Chamber of Commerce, Chain Breaker Collective,
the Kiwanis Club, Homewise, and various not-for-profit organizations around the city.
Appendix A of this document includes the resolution signed by the Mayor related to development and
implementation of this Title VI Program.

City of Santa Fe/Santa Fe Trails 2
Public Notice
The following statement is posted at the SFT office, on the Santa Fe Trails website
(https://santafenm.gov/public-works/transit/nondiscrimination ), and on public transit vehicles in English
and Spanish.
Notifying the Public of Rights Under Title VI
Santa Fe Trails operates its programs and services without regard to race,
color, and national origin in accordance with Title VI of the Civil Rights
Act. Any person who believes she or he has been aggrieved by any unlawful
discriminatory practice under Title VI may file a complaint with Santa Fe
Trails.
For more information on Santa Fe Trails’ Title VI obligations and the
procedures to file a complaint, contact 505-955-2001, email
santafetrails@santafenm.gov; or visit our administrative office at 2931
Rufina St; Santa Fe, NM 87507.
A complainant may file a complaint directly with the Federal Transit
Administration by filing a complaint with the Office of Civil Rights,
Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR,
1200 New Jersey Ave., SE, Washington, DC 20590.
If information is needed in another language, contact 505-955-2001.
Title VI Complaint Procedures
These procedures cover complaints filed under Title VI of the Civil Rights Act of 1964. These
procedures do not deny the right of the complainant to file formal complaints with other State or Federal
agencies or to seek private counsel for complaints alleging discrimination. Every effort will be made to
obtain early resolution of complaints at the lowest level possible. The option of informal mediation
meeting(s) between the affected parties and Santa Fe Trails may be utilized for resolution. Any
individual, group of individuals or entity that believes they have been subjected to discrimination
prohibited under Title VI and related statutes may file a complaint.
The procedures and form are located in Appendix B of this document. The procedures and form are
provided to the public, including on SFT website at https://santafenm.gov/public-
works/transit/nondiscrimination, in English and Spanish.

City of Santa Fe/Santa Fe Trails 3
Title VI Complaints Received
SFT will prepare and maintain a list of any of the following that allege discrimination on the basis of race,
color, or national origin:
• Active investigations conducted by FTA and entities other than FTA;
• Lawsuits; and
• Complaints naming the recipient.
This list shall include the date that the transit-related Title VI investigation, lawsuit, or complaint was
filed; a summary of the allegation(s); the status of the investigation, lawsuit, or complaint; and actions
taken by the recipient in response, or final findings related to the investigation, lawsuit, or complaint. This
list shall be included in the Title VI Program submitted to FTA every three years.
Over the past three years, SFT has not received any allegations of discrimination based on race, color, or
national origins. No active investigations have been conducted by FTA or other entities, and no lawsuits
and/or complaints naming SFT have been filed concerning Title VI rights.
Public Participation Plan
SFT’s Public Participation Plan (PPP) describes how the agency communicates and distributes
information to the public, as well as how the public can interact and provide comments to Santa Fe Trails.
The needs of those traditionally underserved by the existing system are sought and considered by the
transit system.
Through its public involvement efforts, the Santa Fe Trails will strive to achieve the following goals:
• Avoid, minimize, or mitigate disproportionately high and adverse impacts on our communities.
• Ensure the full and fair participation by all potentially affected communities in the transportation
decision-making process.
• Prevent the denial of, reduction in, or significant delay in the receipt of benefits by all
populations.
Title VI states that no person shall, on the grounds of race, color, or national origin, be excluded from
participation in, denied benefits of, or be subjected to discrimination under any program or activity
receiving federal financial assistance. SFT will ensure that the input and feedback from all people will be
considered in the development of Santa Fe Trails planning documents and activities.
These goals should be considered throughout all public engagement efforts, from project planning
through construction and operation. This includes public outreach conducted during transportation
planning and during the environmental reviews required by the National Environmental Policy Act
(NEPA).
To encourage all voices to participate in developing Santa Fe Trail policies, actions are taken to reduce
the barriers for participation in the decision-making process. These actions can include those noted
below:
1. When possible, public meetings will be held in locations that are convenient to all communities,
including low and moderate-income neighborhoods, and accessible to persons with disabilities.

City of Santa Fe/Santa Fe Trails 4
Such locations include community centers, senior centers and schools. Where possible, the staff
of Santa Fe Trails will meet at the locations of businesses, neighborhood groups, stakeholders,
and other agencies.
2. Upon request, Santa Fe Trails work products and documents can be made available in
alternative, accessible formats and languages other than English.
Public documents, including the agenda and minutes, can be provided, if requested, in various
accessible formats. Please contact the Public Works Administrative Assistant if a summary or
other type of accessible format is needed.
3. Agencies and organizations that represent low income, minority, and disabled populations are
included in Santa Fe Trails’ outreach and Santa Fe staff participates in activities of these
agencies. This can include organizations such as the Service Core of Retired Executives
(SCORE), Santa Fe’s Office of Economic Development, Santa Fe Indigenous Center, and the
Santa Fe Chamber of Commerce.
4. SFT will evaluate Title VI requirements on a periodic basis to ensure effectiveness of public
involvement.
5. The Transit Advisory Board (TAB) is made of citizens reflecting the diversity of our
community including a range of races, ages, and sex. The TAB includes frequent Santa Fe Trail
riders and actively supports and advocates for the needs of all populations.
6. SFT works with various not-for-profits to provide free or reduced fare passes to
disadvantaged members of the community for transportation to medical appointments,
shopping, and other essential goods and services. In June 2025, SFT also created a
portal enrollment program to assist outreach service coordination and trip enrollment
efforts for Consuelo’s Place (MTC) and the Arroyo Chamiso Micro Community.
7. From 2023-2025, SFT participated in multiple annual city events focusing on
community outreach and participation, including the annual Chamber of Commerce
Legislative Banquet, Transportation Day at the Roundhouse, National Night Out, Bike
to Work week events, and various other city events providing public transportation,
transit resources to the community and opportunities to engage with the public.
Systemwide Service Standards and Policies
Service Standards and Policies have been developed to assure that frequency of service, age and quality
of vehicles assigned to routes, quality of stations and location of routes are not determined on the basis
of race, color, or national origin. No person will be excluded from participation or denied benefits of the
service based on race, color or national origin.
Service Standards
Vehicle Load
Vehicle loads will be determined by the seating capacity of specific vehicles: All vehicles are equipped
with standee bars/rails.
Average Vehicle Load Standards: Passenger Capacities
Vehicle Type Seated Standing Total Maximum Load
Factor
35ft Bus 30 15 45 1.3
30ft Bus 25 15 40 1.3

City of Santa Fe/Santa Fe Trails 5
Vans 23 8 31 1.3
Cutaways 14 6 20 1.0
Headway (the amount of time between two vehicles traveling in the same direction, vary depending on
the service provided and the day of week. Headway standards for current services include:
On Time Performance
On-time performance is based on monitoring the daily operations of Santa Fe Trails' route, Commuter,
and Shuttle services based on published standards. Our target is 95% of all transit vehicles will
complete the established runs no more than 5 minutes early or late.
A vehicle is considered on time if it departs a scheduled time point within 3 minutes of the published
time. Our target for on-time performance is 90% or greater.
Performance is monitored by Dispatch as well as OPS tracking installed on each vehicle. We also
encourage all riders to comment on all aspects of service including on-time performance.
Service Availability Standards
The Santa Fe Trails has designed three levels of service to ensure availability to a maximum number of
riders.
Headways (May very based on Peak Times/Early Morning/Late Night)
Santa Fe Trails Weekday Saturday Sunday
Route l 45 60 60
Route 2 20 20 20
Route 4 45 60 60
Route 5 On-
Demand
Service
On- Demand
Service
On- Demand
Service
Route 6 On-
Demand
Service
On- Demand
Service
On-
Demand
Service
Route M On-
Demand
Service
On- Demand
Service
On- Demand
Service
Route 21 On-
Demand
Service
On-
Demand
Service
On-
Demand
Service
Route 22 On-
Demand
Service
On-
Demand
Service
On-
Demand
Service
Route 24 55 55 55
Route 26 55 55 55
Historic Shuttle 15 15 15
Museum Shuttle
Canyon Road Shuttle 15 15 15

City of Santa Fe/Santa Fe Trails 6
• Routes: Operates in five neighborhoods providing access to residents within a ¼ mile walk to
the nearest bus stop. Service is more frequent during peak hours on the weekday, with less
frequent service on Saturday and Sunday
• Commuter Routes: Operates to service college/business parks with maximum service during
peak hours. Two routes operate on On-Demand Services to two educational centers.
• Shuttle: Operated in the heavily traveled shopping, art, and museum districts frequented by
many tourists and visitors. In addition to providing easy on/Off service, the shuttle provides
significant relief from traffic/parking congestion.
Service Policies
Distribution of Transit Amenities
• Bus stop signs are located along the route.
• Information is available on the city’s Transit website and printed information can be picked up
at SFT’s administrative office or mailed. Also posted on each vehicle are route maps and
visitor information. PassioGo application technology is available to passengers to download as
well as Google Transit to provide current information.
• Waste receptacles are placed throughout the City.
• Santa Fe Trails has purchased and distributed illuminated bus stop lighting throughout the
transit system to improve passenger safety, visibility, accessibility, and nighttime wayfinding
at bus stops and transit boarding locations.
Vehicle Assignment
• The average age of vehicles is 8 (eight) years. Vehicles are assigned based on capacity
required (i.e. for route service, larger vehicles on weekdays, and smaller vehicles on
weekends). Vehicles are rotated between routes to assure equitable access to newer vehicles.
All vehicles have similar technology such as video capacity and GPS locators.
Limited English Proficiency Plan
I. INTRODUCTION
This Limited English Proficiency (LEP) Plan, for the Santa Fe Trails/dba Santa Fe Trails has been
developed in response to federal requirements included under Section 601 of Title VI of the Civil Rights
Act of 1964 (42 U.S.C. 2000d), which provides that no person shall "on the grounds of race, color or
national origin be excluded from participation in, be denied the benefits of, or be subjected to
discrimination under any program or activity receiving Federal financial assistance."
As a sub-recipient of funds from the Federal Transit Administration (FTA), through the New Mexico
Department of Transportation (NMDOT), this Limited English Proficiency (LEP) Plan for the Santa Fe
Trails has been developed to ensure compliance with Federal LEP regulations. It includes an assessment
of the limited English proficiency needs of our area, an explanation of the steps we are currently taking to
address these needs, and the steps we plan to take in the future to ensure meaningful access to our transit
programs by persons with limited English proficiency.

City of Santa Fe/Santa Fe Trails 7
II. POLICY
It is the policy of the Santa Fe Trails to ensure that our programs and activities, normally provided in
English, are accessible to Limited English Proficiency (LEP) persons and thus do not discriminate on the
basis of national origin in violation of the Title VI prohibition against national origin discrimination. The
Santa Fe Trails will, to the maximum extent feasible, in its official deliberations and communications,
community outreach and related notifications, provide appropriate alternative non-English formats for
persons with LEP to access information and services provided.
III. Four-Factor Analysis
The Four-Factor Analysis requires that information be included in LEP Plans regarding the number and
percentage of LEP persons in our area, and the nature, frequency and importance of the contact we have
with LEP persons in providing transit services. Each of these elements is addressed below.
Factor 1. Number and Percentage of LEP Persons in Our Area
City of Santa Fe, New Mexico LEP Charts
Geography: place 16000US3570500.
Readable source: https://data.census.gov/table/ACSDT5Y2024.C16001?q=C16001&g=160XX00US3570500
Number or Proportion of LEP Individuals
Subject Total Speaks English Very Well Speaks English Less Than Very
Well
Population 5 Years or Over 85,853 90.4% 9.6%
Total Speaks a Language other than English 33.2% 71.1% 28.9%
Spanish 28.1% 68.7% 31.3%
Other Indo-European 2.6% 92.6% 7.4%
Asian and Pacific Island 1.5% 73.3% 26.7%
All Other/Unspecified 1.0% 82.6% 17.4%
Interpretation: The first row is a count and overall LEP/non-LEP percentage. The remaining Total entries are percentages of the
population age 5 and over; the English-speaking columns are percentages within each row group.
Supporting counts
Language group Approx. speakers age 5+ Approx. LEP count LEP share within that language
group
Spanish 24,155 7,563 31.3%
Other Indo-European 2,192 163 7.4%
Asian and Pacific Island 1,274 340 26.7%
All Other/Unspecified 849 148 17.4%
All non-English language speakers 28,470 8,214 28.9%
Safe Harbor screening
Language group Total speaking
group LEP count LEP % of
population 5+
LEP % within
group Safe Harbor? Source variables
Spanish 24,155 7,563 8.8% 31.3% Yes C16001_003E/004E/005E
Other Indo-European 2,192 163 0.2% 7.4% No C16001_006E-017E
Asian and Pacific Island 1,274 340 0.4% 26.7% No C16001_018E-032E
All Other/Unspecified 849 148 0.2% 17.4% No C16001_033E-038E

City of Santa Fe/Santa Fe Trails 8
Spanish is the only screened language group in the City table that exceeds the written-translation Safe Harbor threshold, with
7,563 Spanish-speaking LEP persons, or 8.8% of the population age 5 and over.
Factors 2 & 3. Nature, Frequency and Importance of LEP Contact
1. Nature of Contact
The Transportation Manager will provide Dispatch/Driver Supervisors with specific direction to monitor
and record in daily dispatch record the frequency of contacts with LEP persons. Information will be
reviewed quarterly. The Transit Division Director will monitor and ensure that Title VI provisions and
LEP persons are not denied or delayed in the provision of any service or benefit from the transportation
planning process or the implementation of federally funded projects.
The Santa Fe Trails provides service throughout the community. Mobility limited persons are
accommodated in compliance with the Americans with Disabilities Act. Contacts with all riders,
including LEP persons, include:
• All contact information is available in Spanish
• Printed brochures/schedules are available in Spanish when requested.
• Phone numbers to contact for additional information are prominently displayed on both the
printed schedule and each bus.
2. Frequency of Contact
Based on driver feedback and information into our call center, there are minimal requests for additional
alternate language information beyond English and Spanish.
3. Importance of Contact
In rating the importance of current contacts or potential contacts with LEP individuals, Santa Fe Trails
takes the position that all riders are important and, while there are minimal requests for alternate
languages, this service can be provided. For many of our passengers, transit is the primary transportation
mode for work, shopping, and medical appointments, therefore the service we provide is understood to be
important to our community.
Factor 4. Resources Available for LEP Outreach
The Santa Fe Trails allocates the necessary resources for LEP outreach. At this time, that includes funding
for translation service and website enhancement. There is a significant number of bilingual staff speaking
both English and Spanish when oral translation is needed.
IV. LANGUAGE ASSISTANCE PLAN
The Santa Fe Trails will comply with the "safe harbor" concept as it applies to the translation written of
documents when certain thresholds are exceeded. Oral interpretation is also available. Safe Harbor
guidelines include providing written translations of vital documents for each eligible LEP language group
that constitutes 5% or 1,000, whichever is less, of the population of persons eligible to be served or likely
to be affected or encountered.
Current vital documents available in Spanish include the Santa Fe Trails website which is programmed to
translate into Spanish, rider information (programmed into the website), and Title VI/ADA complaint
process and form, and the Title VI notice.
A. How Will You Identify LEP Persons Who Need Language Assistance?

City of Santa Fe/Santa Fe Trails 9
• Driver Team will be front line for identifying needs
• Dispatch/Driver Supervisors will monitor and record requests for LEP
• Language alternatives will be coordinated with Santa Fe MPO; New Mexico Road Runner
Express will be advised of access to alternate languages if needed.
• City Council will be advised of plan.
B. How Will You Identify Language Assistance Measures?
• Actively review additional options for providing service.
• Monitor number of requests for alternate language materials based on requests recorded by
Dispatch/Driver Supervisors.
C. How Will Your Staff Be Trained?
• Driver Team training will include Customer Service Standards with a module on assisting
Limited English Proficiency riders.
• All Dispatch/Information staff will have availability to a bilingual staff person.
D. What Will Be Your Outreach Efforts?
• All requests for information will be provided in alternate languages.
• Drivers will be asked to provide input into additional opportunities to reach non-English
speakers.
• We will continue to maintain and support contact with organizations supporting minority
communities such as SCORE Mentors, Santa Fe Small Business Center, and the Santa Fe
Hispanic Chamber.
E. What Is Your Monitoring and Updating Plan?
• Request routine feedback from Driver Team contractor concerning any increased
demand/incidents of needing information.
F. How Will You Disseminate Your LEP Plan?
• Copies will be provided to Driver Team Supervisors.
• Copies will be provided and reviewed by the TAB.
• All Administrative Staff will be provided with a copy.
Siting of Fixed Facilities
SFT has not sited any new facilities in the past three years and does not have plans to do so in the
upcoming three years.

City of Santa Fe/Santa Fe Trails 10
Appendix A

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Appendix B
Title VI complaint procedure and form.

City of Santa Fe/Santa Fe Trails 13

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