Regular Governing Body Meeting - Second Wednesday — Wed, Jun 10, 2026 · 10.b Request for Approval of a Professional Services Contract with Urban Alchemy for Operation of an Emergency Homeless Shelter in the Total Amount of $1,343,993 for a Six-Month Term. (Kristen Woods, Youth and Family Services Program Manager; Krwoods@santafenm.gov) Committee Review: Finance Committee: 06/08/2026 Governing Body: 6/10/2026
Emergency Shelter Operations Update 2801 Cerrillos Rd. | Agape House Presentation to Santa Fe City Council | June 10, 2026 Youth & Family Services Division | City of Santa Fe CIT Y OF SANT A FE | Youth & Family Servi c es Di vi sion What We Are Asking Today 1) Receive Information Review Q3 shelter performance data, public safety oversight practices, and the services provided to guests at Agape House. 2) Review New Contract Note the City's completion of a formal competitive procurement (RFP #HSRFP-087), resulting in a new 6-month contract at $1,343,993 — within the approved FY26 budget. OVERVIEW I CIT Y OF SANT A FE | Y outh & Family Services Di visi on OPERATIONAL DECISION Why the City Expanded to 24-Hour Operations P R E V I O U S 16-Hour Model ▪ ~75 beds, daily exit required. ▪ Guests left shelter each morning. → C U R R E N T 24-Hour Model ▪ ~100 beds, continuous 24/7 access and security. ▪ No exit required — stability for guests. ▪ Best practice for stabilization. ▪ Reduces daily street exposure. CIT Y OF SANT A FE | Y outh & Family Services Di visi on OVERSIGHT City Oversight & Guest Supportive Services Monitoring ▪ Weekly calls for service data from Regional Emergency Communications Center (RECC). ▪ Weekly data (outcomes, demographics, etc.) submitted. ▪ Quarterly performance reports reviewed by City staff. • Regular site visits, communication and problem solving when issues arise. Response ▪ Escalation to operator and relevant agencies as appropriate. ▪ Coordination with SFPD, Fire, and City leaders. ▪ Contract compliance monitored continuously. ▪ If emergencies arise, operators work directly with Emergency Responders/911. Guest Services ▪ Medical care, mental health, substance use, and employment referrals. ▪ Three meals daily. ▪ 90% staff with lived experience as trauma- informed model. • Practices align with SAMHSA's six principles of Trauma Informed Care (TIC) ~T 0 b CIT Y OF SANT A FE | Y outh & Family Services Di visi on DATA Q3 Performance Snapshot (Feb – Apr 2026) 93% Bed Utilization Rate (85% is benchmark) 179 Unique Guests Served Q3 (301 over 9 months) 149 Service Connections Made in Q3 17 Permanent Housing Exits in Q3 (13%) How the City Collects & Uses This Data Weekly ▪ RECC data pulled from SFPD • UA data with clients served, referrals & other performance metrics ▪ Reported weekly to DWS per IGA Quarterly ▪ Full performance report from operator showing data & trends ▪ Service connection data by type ▪ Housing exits and guest demographics Ongoing ▪ Continuous improvements ▪ Compliance monitoring ▪ Site visits and regular communication on operations CIT Y OF SANT A FE | Y outh & Family Services Di visi on ITEM 3 — NEW CONTRACT Competitive Procurement: From Emergency to RFP Emergency Contract June 2025-26 → RFP Issued HSRFP-087 April 2026 Launch → Proposals Received Closed May 8, 2026 → Evaluation & Negotiation Committee review → Contract Awarded $1,343,993 / 6 mo. Key Facts About the New Contract Was the process competitive? Yes. A formal RFP was issued; the evaluation committee reviewed proposals and negotiated terms. Is UA the only vendor who bid? The process followed City procurement rules. The committee selected the strongest proposal available. How does the cost compare? $1.34M for operations for 100 clients is in line with regional and national averages for 24/7 emergency shelter + case management. Where do the funds come from? Funds are within the approved FY26 budget — no additional appropriation required. CIT Y OF SANT A FE | Y outh & Family Services Di visi on IMPROVEMENTS What's Different in the New Contract The new 6-month shelter operations contract includes significantly stronger accountability, transparency, and performance requirements as our homeless services evolve in the City of Santa Fe. Issue Area Emergency Contract (Original) New Contract (RFP-Based) Reporting Basic summaries of data and progress Defined frequency and performance metrics in a standardized format to share with City staff Staffing General staffing overview and details Specific job descriptions, pay scales, qualifications Performance Data standards specific to the operator and crisis response metrics Standardized program evaluation and compliance measures across ALL homelessness contracts Term & Options Emergency term of 1 year 6-month with 2 renewal options. Allowing more flexibility and transparency in decision-making Compliance Emergency contract standards did not plan for all contingencies – such as building maintence. etc. Proactive monitoring & info sharing on operationals (e.g. community hotline, escalation SOP, etc.) CIT Y OF SANT A FE | Y outh & Family Services Di visi on IMPROVEMENTS Staffing Structure for Shelter Operations The new 6-month shelter operations contract includes increased staffing and capacity support to address the needs of guests experiencng homelessness in City of Santa Fe. The budget includes 26.5 full time employees each week. Urban Alchemy hires individuals who were once incarcerated and trains them to transform people and places through love and respect Staff Title Role/Responsibility Supervisor Models dignity-centered service, maintains site safety and order, ensures policies and procedures are followed, and de-escalates. situations as needed. Practitioner Provides care while mianitaining safety and order. Care Coordinator Case Management - conduct assessments and help guests establish and achieve their shortand long-term goals. Kitchen Supervisor Serving 3 meals a day for guests, maintaining food safety. Project Director Oversees facility management, guest services, project implementation, compliance, and staff supervision. Director of Operations Senior management-level leadership and day-to-day operations. CIT Y OF SANT A FE | Y outh & Family Services Di visi on QUESTIONS Frequently Asked Questions (FAQ) Q: Is 2801 Cerrillos still an Emergency Shelter (ES)? Yes, a 24/7 shelter model is still ES while providing continuous access. The City ahs committed to identifying a new ES facility – ideally non-congregate – and pursuing funding and strategies to increase beds citywide. Q: What is the City doing to coordinate street outreach? We have several outreach contracts, including with the LifeLink. A dedicated staff member is coordinating outreach with ARU, Park Rangers, and constituent services. Y&F is also developing an Encampment Management Plan to drive better outcomes citywide. Q: Are staff using evidence-based de-escalation techniques? Yes, this is mandated in their contracts. UA is nationally recognized for trauma-informed, evidence-based practices. 90% of staff have lived experience. 24/7 shelter itself is the leading evidence-based stabilization model that promotes increased public safety. Q: Is the City getting enough data to evaluate success? We receive weekly RECC and incident data, quarterly performance reports with service metrics, housing exits, and bed utilization. Public safety data compilation directly from SFPD is underway for future reporting. Q: Does case management address needs beyond housing? Case managers provide medical, behavioral health, employment, support and connection to and other services. Many guests at Agape are single adults, often with co-occuring Substance Use Disorder (SUD) and Serious Mental Illness (SMI). Q: Why is UA being awarded again through the formal RFP? The City ran a formal competitive RFP, evaluated proposals, and negotiated terms in alignment with our procurement standards. The 6-month term provides us the time to reassess, expand competition, or make changes, if needed. CIT Y OF SANT A FE | Y outh & Family Services Di visi on Next Steps & Looking Ahead Continue Operations Maintain 24-hour shelter, 100 beds. Monitor performance against new contract goals and requirements. Strengthen Oversight Standardize data and compliance across all contracts. Launch a public-facing performance dashboard for community transparency. Facility Planning Identify a permanent facility to replace 2801 Cerrillos Rd. Advance site assessment for suitable locations. Broader Strategy City-wide homelessness strategy and plans. Continous improvement based on past learnings. Community Summit Homelessness Summit — June 29 at the Convention Center, in partnership with the Mayor's Office. Community partners invited. Questions? | Contact: Youth & Family Services Division Director, Lia Azul Salaverry | lasalaverry@santafenm.gov