Emergency Shelter Operations
Update
2801 Cerrillos Rd. | Agape House
Presentation to Santa Fe City Council | June 10, 2026
Youth & Family Services Division | City of Santa Fe

CIT Y OF SANT A FE | Youth & Family Servi c es Di vi sion
What We Are Asking Today
1) Receive Information
Review Q3 shelter performance data, public safety oversight practices, and
the services provided to guests at Agape House.
2) Review New Contract
Note the City's completion of a formal competitive procurement (RFP
#HSRFP-087), resulting in a new 6-month contract at $1,343,993 — within
the approved FY26 budget.
OVERVIEW
I

CIT Y OF SANT A FE | Y outh & Family Services Di visi on OPERATIONAL DECISION
Why the City Expanded to 24-Hour Operations
P R E V I O U S
16-Hour Model
▪ ~75 beds, daily exit required.
▪ Guests left shelter each morning. →
C U R R E N T
24-Hour Model
▪ ~100 beds, continuous 24/7 access
and security.
▪ No exit required — stability for guests.
▪ Best practice for stabilization.
▪ Reduces daily street exposure.

CIT Y OF SANT A FE | Y outh & Family Services Di visi on OVERSIGHT
City Oversight & Guest Supportive Services
Monitoring
▪ Weekly calls for service
data from Regional Emergency
Communications Center
(RECC).
▪ Weekly data (outcomes,
demographics, etc.) submitted.
▪ Quarterly performance reports
reviewed by City staff.
• Regular site visits,
communication and problem
solving when issues arise.
Response
▪ Escalation to operator and
relevant agencies as
appropriate.
▪ Coordination with SFPD,
Fire, and City leaders.
▪ Contract compliance
monitored continuously.
▪ If emergencies arise,
operators work directly
with Emergency
Responders/911.
Guest Services
▪ Medical care, mental
health, substance use, and
employment referrals.
▪ Three meals daily.
▪ 90% staff with lived
experience as trauma-
informed model.
• Practices align with
SAMHSA's six principles of
Trauma Informed Care (TIC)
~T 0 b

CIT Y OF SANT A FE | Y outh & Family Services Di visi on DATA
Q3 Performance Snapshot (Feb – Apr 2026)
93%
Bed Utilization Rate
(85% is benchmark)
179
Unique Guests Served
Q3 (301 over 9 months)
149
Service Connections
Made in Q3
17
Permanent Housing
Exits in Q3 (13%)
How the City Collects & Uses This Data
Weekly
▪ RECC data pulled from SFPD
• UA data with clients served, referrals
& other performance metrics
▪ Reported weekly to DWS per IGA
Quarterly
▪ Full performance report from
operator showing data & trends
▪ Service connection data by type
▪ Housing exits and guest
demographics
Ongoing
▪ Continuous improvements
▪ Compliance monitoring
▪ Site visits and regular
communication on operations

CIT Y OF SANT A FE | Y outh & Family Services Di visi on ITEM 3 — NEW CONTRACT
Competitive Procurement: From Emergency to RFP
Emergency
Contract
June 2025-26
→
RFP Issued
HSRFP-087
April 2026 Launch
→
Proposals
Received
Closed May 8, 2026
→
Evaluation &
Negotiation
Committee review
→
Contract
Awarded
$1,343,993 / 6 mo.
Key Facts About the New Contract
Was the process competitive?
Yes. A formal RFP was issued; the evaluation committee
reviewed proposals and negotiated terms.
Is UA the only vendor who bid?
The process followed City procurement rules. The
committee selected the strongest proposal available.
How does the cost compare?
$1.34M for operations for 100 clients is in line with
regional and national averages for 24/7 emergency
shelter + case management.
Where do the funds come from?
Funds are within the approved FY26 budget — no
additional appropriation required.

CIT Y OF SANT A FE | Y outh & Family Services Di visi on IMPROVEMENTS
What's Different in the New Contract
The new 6-month shelter operations contract includes significantly stronger accountability, transparency, and performance
requirements as our homeless services evolve in the City of Santa Fe.
Issue Area Emergency Contract (Original) New Contract (RFP-Based)
Reporting Basic summaries of data and progress Defined frequency and performance metrics in a
standardized format to share with City staff
Staffing General staffing overview and details Specific job descriptions, pay scales, qualifications
Performance Data standards specific to the operator and crisis
response metrics
Standardized program evaluation and compliance
measures across ALL homelessness contracts
Term & Options Emergency term of 1 year 6-month with 2 renewal options. Allowing more
flexibility and transparency in decision-making
Compliance Emergency contract standards did not plan for all
contingencies – such as building maintence. etc.
Proactive monitoring & info sharing on operationals
(e.g. community hotline, escalation SOP, etc.)

CIT Y OF SANT A FE | Y outh & Family Services Di visi on IMPROVEMENTS
Staffing Structure for Shelter Operations
The new 6-month shelter operations contract includes increased staffing and capacity support to address the needs of guests
experiencng homelessness in City of Santa Fe. The budget includes 26.5 full time employees each week. Urban Alchemy
hires individuals who were once incarcerated and trains them to transform people and places through love and respect
Staff Title Role/Responsibility
Supervisor Models dignity-centered service, maintains site safety and order,
ensures policies and procedures are followed, and de-escalates.
situations as needed.
Practitioner Provides care while mianitaining safety and order.
Care Coordinator Case Management - conduct assessments and help guests establish
and achieve their shortand long-term goals.
Kitchen Supervisor Serving 3 meals a day for guests, maintaining food safety.
Project Director Oversees facility management, guest services, project implementation,
compliance, and staff supervision.
Director of Operations Senior management-level leadership and day-to-day operations.

CIT Y OF SANT A FE | Y outh & Family Services Di visi on QUESTIONS
Frequently Asked Questions (FAQ)
Q: Is 2801 Cerrillos still an Emergency Shelter (ES)?
Yes, a 24/7 shelter model is still ES while providing continuous
access. The City ahs committed to identifying a new ES facility –
ideally non-congregate – and pursuing funding and strategies to
increase beds citywide.
Q: What is the City doing to coordinate street outreach?
We have several outreach contracts, including with the LifeLink. A
dedicated staff member is coordinating outreach with ARU,
Park Rangers, and constituent services. Y&F is also developing an
Encampment Management Plan to drive better outcomes citywide.
Q: Are staff using evidence-based de-escalation techniques?
Yes, this is mandated in their contracts. UA is nationally recognized
for trauma-informed, evidence-based practices. 90% of staff have
lived experience. 24/7 shelter itself is the leading evidence-based
stabilization model that promotes increased public safety.
Q: Is the City getting enough data to evaluate success?
We receive weekly RECC and incident data, quarterly performance
reports with service metrics, housing exits, and bed utilization.
Public safety data compilation directly from SFPD is underway for
future reporting.
Q: Does case management address needs beyond housing?
Case managers provide medical, behavioral health, employment,
support and connection to and other services. Many guests at Agape
are single adults, often with co-occuring Substance Use Disorder
(SUD) and Serious Mental Illness (SMI).
Q: Why is UA being awarded again through the formal RFP?
The City ran a formal competitive RFP, evaluated proposals, and
negotiated terms in alignment with our procurement standards.
The 6-month term provides us the time to reassess, expand
competition, or make changes, if needed.

CIT Y OF SANT A FE | Y outh & Family Services Di visi on
Next Steps & Looking Ahead
Continue Operations
Maintain 24-hour
shelter, 100 beds.
Monitor
performance
against new
contract goals and
requirements.
Strengthen Oversight
Standardize data
and compliance
across all
contracts. Launch
a public-facing
performance
dashboard for
community
transparency.
Facility Planning
Identify a
permanent facility
to replace 2801
Cerrillos Rd.
Advance site
assessment for
suitable locations.
Broader Strategy
City-wide
homelessness
strategy and plans.
Continous
improvement
based on past
learnings.
Community Summit
Homelessness
Summit — June 29
at the Convention
Center, in
partnership with
the Mayor's Office.
Community
partners invited.
Questions? | Contact: Youth & Family Services Division Director, Lia Azul Salaverry | lasalaverry@santafenm.gov